Returns & Cancelations
Withdrawal / Return - Replacement of Products
You have the right to return the products you purchased and ask for them to be replaced
(a) in all cases where wrong products or products of poor and defective quality (mistakes in ordering, invoicing, shipment, damaged during transport or poor packaging and
(b) In all cases where there is a problem / actual defect in the product (function or quality) covered by the warranty of the product and provided that the warranty has been provided by TSAMI OPTICALS, products covered by third party guarantees such as the manufacturer of the product or his representative.
In the event of exercising your right of withdrawal, www.tsamiopticals.gr will return you no later than (14) working days from the time the company has received proven knowledge of its withdrawal. The way your money will be refunded will be determined upon communication and consultation with you.It is clarified that the amount of money that will be refunded to you due to withdrawal from the contract and upon return of the ordered products corresponds purely and exclusively to the paid amount of the purchase of the products and not to the amount of money paid corresponding to their shipping costs. In order to exercise your right of withdrawal , you should: fill in and send the special withdrawal notice you will find here.In addition, in all cases the product to be replaced must be accompanied by the original proof of purchase. For all of the above cases, the products to be replaced must be in the condition received by the customer, complete and undamaged, and their packaging is the one that normally accompanies the product and is in perfect condition, together with all the documents which accompanied the product. Before returning, it is advisable to consult with the online shop of TSAMI OPTICALS.
Cancellation of orders may be made in the following cases:
Before you complete the order during the online order process, you may press the "Cancel" key located below the screen. By clicking on the “Cancel” button the ordering process is automatically stopped.
If you have completed the online order and the order has not been shipped yet, you may contact us via phone at +30 2721062010 and one of our associates will handle the cancellation of your orde