Terms of Use

Welcome to www.tsamiopticals.gr. Visitors to our online store may browse through and purchase  products from our online exhibition that is available via the Internet, under the general partnership company "Olga TSAMI & Co”,  with the distinctive title “OPTICALS TSAMI”, located in Kalamata, Greece (VAT No: 800 390 233 / Local Tax Store: Kalamata , GECR 119773245000).

Before you enter the online store and browse our website, we invite you to consult the following terms and conditions which apply specifically to the use of the shop “OPTICALS TSAMI” at www.tsamiopticals.gr.

Make sure you agree to the following terms and conditions, as navigating through our online store www.tsamiopticals.gr implies explicit, unconditional consent and agreement with those terms.

1. Conditions

The OPTICALS TSAMI company reserves the right to unilaterally amend or update these terms and conditions of transactions made via the e-shop, according specific needs and practices. The OPTICALS TSAMI undertakes to inform users of any changes through the website of this e-shop.

2. Information and Products

The OPTICALS TSAMI company is committed to the quality, completeness and accuracy of the information given on the website www.tsamiopticals.gr, both as to the exact details described as those supplied by the online shop, the service, under the subject to any technical or typographical errors which cannot be predicted, or occur unintentionally due to downtime of the site on grounds of superior force.

3. Limitation of Liability

The OPTICALS TSAMI is not liable to customers or users for any damages which might occur afther the successful completion of an order (with the exception of  paragraph 9 entitled  "Withdrawal / Return - Replacement Products").

The OPTICALS TSAMI also reserves itself as far as the delivery time of a successfully completed order is concerned  on grounds of superior force.

The online shop www.tsamiopticals.gr provides no guarantee for the availability of products, but guarantees that customers will be notified in time in case a product of their choice is not available.

The online shop www.tsamiopticals.com provides the content (i.e. information, names, images, illustrations, etc.), products and services available through the website "as is".

Under no circumstance is the online store of OPTICALS TSAMI responsible for any legal, civil or / and penal nature, nor for any damage  (indirect, special or consequential which indicatively and not restrictively, alternatively or / and loss of profits, data, profits, compensation, etc.), from site visitors or third party individuals, which is related to the operation or not and / or use of the Site and / or failure to provide services and / or  information available on the site and / or any unauthorized third party interventions in products and / or services and / or information available through it.

4. Copyright

This website is the official online store of  OPTICALS TSAMI.

All site content, including pictures, graphics, photographs, texts, services and products are the intellectual property of the OPTICALS TSAMI and protected by the relevant provisions of Greek law, European law and international conventions.

Any copying, analog / digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, creation of derivative works, or attempt to mislead the public about the real provider of the content of the website, is prohibited. Any reproduction, republication, uploading, posting, transmission or any other use of the content of our website for in any manner or means, for commercial or other purposes, is permitted only with the prior written permission of OPTICALS TSAMI or any other legitimate holder of those copyrights.

The names, images, logos and trademarks that represent OPTICALS TSAMI and / or the electronic store www.tsamiopticals.gr and / or third parties affiliated with them, their products or services, are exclusive trademarks and trademarks of OPTICALS TSAMI / or www.tsamiopticals.com / or more third parties, and are protected by Greek, European and international trademark laws, industrial and intellectual property.  

In any event, occurrence and exposure to www.tsamiopticals.gr website and online store OPTICALS TSAMI should in no way be construed as a transfer or license or right to use them.

5. Users / Visitors Responsibilities

Users of the site www.tsamiopticals.gr agree not to use the electronic store OPTICALS TSAMI to send,  post, send by e-mail or otherwise transmit any kind of content that is unlawful, harmful, threatening, abusive, harassing, defamatory, defamatory, vulgar, obscene, libelous, violates the privacy of another, shows empathy, or is racial, ethnic, expresses any discriminations which may be harmful to minors in any way,as such content is not permitted to be transmitted under related law or contractual or management relations (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of others, contains software viruses or any other computer code , files or programs designed to interrupt, damage, destroy or equipment in any software or hardware, intentionally or unintentionally contravenes existing Greek and EU legislation and provisions that may impede third parties any way and content used to collect or store personal data about other users.

6. Security

The OPTICALS TSAMI company recognizes the importance of the issue of security of your personal data and your online transactions and takes all necessary measures with the most modern and advanced methods to ensure maximum safety.

All information related to your personal information and transactions are secure and confidential. The security of online store OPTICALS TSAMI is achieved by the following methods:

Customer Recognition

The codes used to identify each unique customer are two: Password (e-mail or username) and the Personal Security Password (password), which a user / visitor enters every time as a means to gaining secure and complete access to her personal information.

Any unique user / visitor has the ability to change your Security Code (password) as often as you wish. Only you have access to your information are such as the above code and you are solely responsible for maintaining the secrecy and concealment by third parties.

If an incident of  Security Code (password) loss or leakage occurs, the user / visitor must immediately  warn us, otherwise the online store OPTICALS TSAMI is not responsible for the use of a password by any unauthorized individual.

Users / Visitors are advised to change the Security Code (password) at regular intervals, and to avoid using the same codes, or codes that are easily detectable (i.e. date of birth), for security reasons.

Trade Confidentiality

Trade Secret

Maintaining confidentiality is considered. The same basic principles that apply to traditional trade, also apply in the case of e-commerce (electronic commerce). All information transmitted by the user / member in the online store of OPTICALS TSAMI is confidential and our company has taken all the necessary steps to use this information only to the extent that is necessary in the context of the services we provide. Some of the measures taken are as follows:

Only authorized employees have access to the information of your transaction and only at times when this is necessary, i.e. when processing visitors' / users' applications.

The OPTICALS TSAMI does not reveal customer information and transactions, unless there is a  written authorization from a visitor / user, a court or other public authority order.

Any user / visitor may request any information held about her in order to demonstrate the existence of an error we need to correct.

 For your own safety, you will also have to handle all information provided through the services we provide as confidential and secret and you must not make any disclosures to third parties or other individuals.

Information catalogs and printed material will be delivered to you only if you wish to register for such material during your membership.

In any case, the online store OPTICALS TSAMI will not disclose or publish personal data and information entrusted to us. The personal data you share with us with your membership are used exclusively for the execution of your transactions. All information is encrypted and stored securely.

7.  Privacy Policy

While visiting www.tsamiopticals.gr to place your order, we also wish to ensure that we may contact you about our new products, so you may be asked to provide your contact information (name, occupation, address, date of birth, etc.).

Any personal data a user / visitor enters and is related to the services of the website www.tsamiopticals.gr, are solely intended to be used as a means to ensuring the regular operation of the service and may not be used by any third party or individual, as long as there is no compliance with the provisions of Law. 2472/97 on the protection of personal data, as the Law is forced at any given time.

The online shop www.tsamiopticals.gr operates according to the Greek and EU legislation and maintains security of any user's / visitor's personal data for as long as she is registered for the specific  service. This data will be deleted after the expiration of the trading relationship between our online shop and the user or visitor.

The personal data a user / visitor enters online for www.tsamiopticals.gr is used exclusively by the company OPTICALS TSAMI or its affiliates, in order to support, promote and execute the trading relationship.

Any part of the registered data may be disclosed to competent judicial, police and other legal authorities at their request, and in accordance with the pertinent laws.

Within the framework of the Privacy of Communications, every user / visitor is granted the right to  express any objections or other requests according to the Articles 11-13 of Law. 2472/1997.

8. Withdrawal / Return - Replacement of Products

Every user / visitor has the right to return products purchased and ask for a replacement) in all cases where our company has sold the wrong products, products of poor quality or faulty (mistakes in taking the order, invoicing, sending, damaged products in transit or due to poor packaging)  and b) in all cases where there was a problem / actual defect in the product (function or quality) covering the product warranty and if the warranty is granted by the OPTICALS TSAMI, with the exception of products that are covered by guarantees from third parties, such as the product manufacturer or the manufacturer's representative. In the event of product return or cancellation of an order, your refund will be completed within 10 days of the date of receipt of the products or the date of cancellation of the order respectively. Return costs are charged to the customer (if the cause is not our fault)

Under all circumstances and for all the above cases, the maximum time period for product replacement may not extend beyond the fourteen (14) calendar days from the date a customer has receiver the purchased product(s). In addition, all products which are to be replaced or repaired must be accompanied by the original sales receipt.

For all the above cases, the products which are to be replaced or repaired must be in the same state as when the client had received them, undamaged, with the packaging that normally accompanies the specific product(s),  in excellent condition, and accompanied by all required papers (Retail Sales Receipt, etc.).

Prior to any refund consultation with the online shop OPTICALS TSAMI is advised and required. 

9. Order Cancellation

Cancellation of orders may be made in the following cases:

Before you complete the order during the online order process, you may press the "Cancel" key located below the screen. By clicking on the “Cancel” button the ordering process is automatically stopped.

If you have completed the online order and the order has not been shipped yet, you may contact us via phone at +30 2721062010 and one of our associates will handle the cancellation of your order.

10. Difference between physical retail store and online shop products pricing

The prices of the products which are available via our online shop of the shop are valid only for the purchases through the web site, and not for the purchases completed at our physical retail store.

Even though we make every effort to accurately display the items and the prices of the products listed in our online store, we cannot exclude the possibility of occurrence of technical or typographical errors in prices, descriptions, or characteristics of the products.

11. Order Delay

Your order may be delayed for the following reasons:

The product has been delayed to be sent from our supplier: In order to be able to offer competitive prices, OPTICALS TSAMI orders its products from a very wide range of suppliers, either domestic or international.

There are cases when an order may be "stuck" at the customs office or delayed due to problems in shipping, and as a result that we will not have the specific product in store.  In such a case, we will contact the customer and ask if she wants to have her order delivered without the missing product or we may suggest an alternative. That item will be sent to the customer immediately after we will have received it in our warehouse.

At times of extreme weather conditions, strikes, and on grounds of superior force, which may affect the shipping and delivery of your order.

In case when contacting the customer via telephone or e-mail is not possible (if a problem occurs on your order, or is related to a specific product or payment method) because i.e. the customer's contact information have not been properly entered or updated.